Terms and Conditions
- represent and warrant that you have read and understood these terms and conditions as well as the policies displayed on this Site; and
- agree to be bound by these terms and conditions as well as the policies (collectively “the Agreement”).
Shipping Rates
We ship locally, in South Africa, and internationally.
Local delivery time is 1-5 business days (depending on delivery location).
Shipping for orders under R1250 is charged at a flat rate of R80.
Orders over R1250 enjoy free shipping.
Expected delivery time frames:
Cape Town and surrounds: ±1-2 business days
Main Centres (Johannesburg, Pretoria, Durban etc.): ±2-3 business days
Outlying Areas: ±3-5 business days
International delivery time is around 7 business days.
International shipments are handled by DHL. They have an automatic system that quotes you on shipping according to your location. Simply enter your delivery address and you will see what the shipping will cost you.
Delays may occur as a result of customs clearance or availability on air freight planes.
You will receive an email as soon as your order has been shipped. The email will include a tracking number and a link to where you can track your order.
NOTE: The customer is responsible for any and all taxes and duties that the package attracts when entering the destination country. Burnt cannot be liable for any additional costs that the package might incur.
Exchanges & Returns
We offer one free exchange per local order, shipped within the parameters of South Africa. After that, local shipping is calculated at R80.00 one way. For international exchanges, the customer is responsible for the shipping costs and any relevant duties of an exchange.
To ensure that our customers to have a safe and consisted experience, Burnt will handle any returns and exchanges under the under the CPA or the Electronic Communications and Transactions Act 2002 (“ECT Act”). We will happily accept returns or exchanges purchased through our direct sales channels, i.e. the official Burnt websites (burnt.co.za and burnt.co) as well as our Burnt retail stores within 30 days after purchase. We can not accept or allow any exchanges or returns purchased through a 3rd party.
Please note, we can not guarantee the exchange of limited edition items since certain sizes might be out of stock and not made anymore.
The following will NOT be regarded as defects and will not entitle you to a return under this section:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorised alterations to the product; and
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
At Burnt Studios we make use of DHL, The Courier Guy, DawnWing and CourierIt (the majority of the time, not exclusively) to ship all our packages. They are some of the most recognized and well now courier services in SA and they offer great service. Once your package has been delivered to them it is out of our control and they will be responsible for the delivery to you. Burnt Studios is not responsible if your order has not been delivered by the estimated delivery date once we have handed your parcel over to our courier service. If there is a delay in the delivery (due to strikes etc.) there will not be refunds, nor is Burnt Studios responsible for any lost or damaged parcels.
Please allow 3-5 Business days for your order to be delivered. Shipping may be delayed on big Sale events (Black Friday or Flash Sale).
Please make sure that the shipping address provided is correct. We will not be held responsible for parcels going missing because we have not received the correct address.
Please note: The courier company may contact you if you need to pay tax and duties to the tax authorities of the specific country upon import of the goods. We cannot be held reliable for any additional tax or duty fees.
- website address is: www.burnt.co
- email address is: support@burnt.co
- consent to receiving communications from the Company electronically;
- agree that all notices, disclosures and other communications sent by the Company, including this Agreement, satisfies any legal requirements, including but not limited, to the requirement that such communications should be ‘in writing’;
- agree that the Company may use your information to contact you about promotions and special offers if you have indicated during registration that you would like to receive such information. You are entitled, at any stage, to opt out of this service.
- agree that the Company may disclose your personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as otherwise required by law, e.g. for accounting purposes.
- be used for personal use only; and
- not be disclosed to any third party.
For any other queries please email marketing@burnt.co.za
Terms and Conditions for Burnt 100k Campaign:
The “campaign” refers to the Burnt 100k giveaway campaign.
The campaign will commence on Friday 5 April and run until 15 April.
Winners will be announced on the @burnt.studios stories at these times:
- Winners 1-10: 6 April at 2pm
- Winners 11-20: 7 April at 2pm
- Winners 21-30: 8 April at 2pm
- Winners 31-40: 9 April at 2pm
- Winners 41-50: 10 April at 2pm
- Winners 51-60: 11 April at 2pm
- Winners 61-70: 12 April at 2pm
- Winners 71-80: 13 April at 2pm
- Winners 81-90: 14 April at 2pm
- Winners 91-100: 15 April at 2pm
The campaign will run for 10 consecutive days.
10 x R1000 vouchers will be released to 10 winners every 24 hours over 10 days.
For International customers shopping on Burnt.co
Should you wish to use your voucher on the international site, please reach out to us on Instagram Direct Message (DM) with your request.
We will swap your voucher for a £50 voucher to be used exclusively on our international website.
The total number of vouchers awarded will not exceed 100 vouchers.
The vouchers can be redeemed for purchases on the burnt.co.za or burnt.co (international site) online store only.
Vouchers cannot be exchanged for cash.
Entrants must be following the official @burnt.studios Instagram account to be eligible to win as well as follow all the required criteria as laid out in the announcement post when the campaign goes live.
Entrants Instagram page must be public in order for us to see your entry, no entries from private accounts will be picked up by our winner picker software.
Each draw will be vetted by the board of directors to ensure:
- All giveaway mechanics where fulfilled (follow/share/comment)
- The winning accounts are true eligible winners and not bots/spam/duplicates/private.
- That the draw takes place fairly and accurately.
Your Instagram username is only eligible to win once. Should your username be drawn a second time, it will be replaced with the next winner in line.
All winners will be drawn from a reliable and random winner generating software.
Employees of Burnt and their immediate family members are not eligible to win in the campaign. Each participant may enter multiple times to improve their chances. You will receive your voucher code via DM within 24 hours of winners being announced on stories. Winners will be announced on the @burnt.studios Instagram account.
Winners will receive a unique voucher code via direct message on Instagram. Vouchers are valid until September 30, 2024, and cannot be used during sales or promotional events. Each voucher code can only be used once and cannot be shared or transferred to another individual.
By participating in the campaign, participants agree to abide by these terms and conditions. Burnt reserves the right to disqualify any entrant who violates the terms and conditions or engages in fraudulent behaviour. Burnt reserves the right to modify, suspend, or terminate the campaign at any time without prior notice. By accepting a prize, winners grant Burnt the right to use their username on our Instagram stories. All personal information collected during the campaign will be used solely for the purpose of administering the campaign and will not be shared with third parties without the consent of the entrants. By participating in the Burnt 100k Followers Campaign, entrants agree to be bound by these terms and conditions.
Additional Terms and Conditions for Bonus Day of Burnt 100k Campaign:
- The bonus day refers to the additional day added to the Burnt 100k giveaway campaign, offering a R2500 voucher prize for 4 winners each.
- The bonus day will commence on 15 April and run until 16 April.
- Winners will be announced on the @burnt.studios stories on 16 April.
- The bonus day prize consists of R2500 vouchers, redeemable for purchases on the burnt.co.za or burnt.co (international site) online store only.
- International customers wishing to use their voucher on the international site may opt to swap their R2500 voucher for a £110 voucher to be used exclusively on our international website, as per the terms outlined in the main campaign T&Cs.
- The total number of bonus day vouchers awarded will not exceed 4 vouchers.
- Vouchers cannot be exchanged for cash.
- Entrants must adhere to all requirements and criteria as outlined in the announcement post for the bonus day on Instagram.
- Each entrant's Instagram page must be public for eligibility. Entries from private accounts will not be considered.
- Each draw will be conducted fairly and accurately, vetted by the board of directors to ensure compliance with giveaway mechanics and the eligibility of winning accounts.
- Each Instagram username is only eligible to win once. Duplicate entries from the same username will be disregarded.
- Winners will be selected via reliable and random winner-generating software.
- Employees of Burnt and their immediate family members are not eligible to win on the bonus day.
- Participants may enter multiple times to improve their chances of winning.
- Winners will receive a unique voucher code via direct message on Instagram. Vouchers are valid until September 30, 2024, and cannot be used during sales or promotional events. Each voucher code can only be used once and cannot be shared or transferred to another individual.
- By participating in the bonus day, participants agree to abide by these additional terms and conditions. Burnt reserves the right to disqualify any entrant who violates the terms and conditions or engages in fraudulent behaviour.
Terms and Conditions for BURNT TONE VIP PRE-LAUNCH:
The “campaign” refers to the Burnt Tone VIP Pre-Launch campaign.
The campaign will commence on Sunday 7 April and run until 10 April Midnight.
For three days post launch (7th April at midday until 10th April midnight), email subscribers who signed up to the Burnt Tone waiting list can use their unique discount code emailed to them to get a 25% discount off the Burnt Tone Program.
The discount is only available online. Purchasers must apply their unique code emailed to them to checkout to redeem the discount.
The discount is only available for one use per customer and is valid until the 10th of April.
Discount can only be used on the Burnt Tone program and cannot be exchanged for cash. This discount can only be applied to an online purchase.
Terms and Conditions for Burnt Giveaway
- Introduction
1.1 These terms and conditions (the "Terms") govern the Burnt Giveaway (the "Giveaway") organized by Burnt ("Promoter").
1.2 By entering this Giveaway in the prescribed manner, all Participants agree to be bound by these rules which will be interpreted by the promoter, whose decision regarding any dispute will be final and binding.
- Eligibility
2.1 The giveaway is open to UK citizens currently residing in the UK, who are 18 years or older.
2.2 Employees of the Promoter, its affiliates, subsidiaries, advertising or promotional agencies, and their immediate family members are not eligible to participate.
- Entry Period
3.1 The Giveaway entry period begins on 17 July at 8am (GMT+1) and ends on 31 August at 11.59pm (GMT+1) (the "Entry Period").
- How to Enter
4.1 To enter the Giveaway, participants must Complete the form located at https://burnt.co/pages/giveaway and be following the outlined social media accounts.
4.2 Multiple entries are not allowed. Each participant may enter once per email address.
4.3 Incomplete, illegible, or inappropriate entries will be disqualified.
4.4 ENTRANTS FROM OUTSIDE OF THE UK WILL NOT BE CONSIDERED FOR ENTRY.
4.5 Entrants must be citizens of either England, Scotland, Wales or Northern Ireland.
- Prizes
5.1 The prize for the Giveaway includes:
BURNT:
Return flights for two from London Heathrow Airport [Subject to availability; when the winners can fly, dates that work for Burnt and the accommodation locations.]
Burnt will cover the cost of round-trip flights from London Heathrow Airport to Cape Town for the specified travel dates agreed upon between Burnt, the accommodation partners, and the winners. Should the winners wish to extend their stay beyond these dates, any additional flight costs incurred will be invoiced to the winners after booking. For example, if flights for the agreed dates cost less than the extended dates, the winners will be responsible for paying the difference. Payment of this additional amount is expected within 1 month after receiving the invoice from Burnt.
Special events, long weekends and peak flights may be excluded.
Subject to airline terms and conditions.
Winners will be contacted after the selection to arrange a suitable date for travel. Should a suitable time not be agreed upon before 17 July 2025, an alternative winner will need to be selected.
Burnt Studios Activewear Active Closet Overhaul [Received upon arrival to SA, up to the value of R10 000 per person.]
ONE&ONLY:
3 nights stay in a Marina Mountain Room
Breakfast included as well as dinner for two for two nights (options include Nobu, Vista Bar & Lounge, or their new restaurant, dependent on timelines.)
A choice of active-based curated experiences for both parties – mountain hikes, yoga, etc., with all food and transfers included.
Airport transfers with luxury car services.
[The stay dates cannot fall between 16 December 2024 – 31 January 2025 as this is high season. There is also certain blackout dates over the course of the year in 2025 (mainly long weekends, holidays such as Easter etc) that would also not apply for the dates - these will be communicated to the winners upon the attempt to book the trip with a member of the Promoter.]
AQUILA & INVERDOORN:
Aquila:
2-night stay safari for 2 at Aquila
Welcome drinks
All meals: Buffet Lunch, dinner, and breakfast each day.
Afternoon and morning safari per day
Complimentary Horseback Safari (one per person)
Complimentary Quadbike Safari (one per person)
Complimentary spa access to make use of the communal services and facilities
Complimentary Eco-synergy project tour
Transfers to and from Cape Town, making things seamless
Inverdoorn:
2-night stay safari for 2 at Inverdoorn
Welcome drinks
All meals: Buffet Lunch, dinner, and breakfast per night
Afternoon and morning safari per day
Complimentary Karoo E-bike Tour
Complimentary Karoo High Tea
Complimentary Stargazing
Complimentary Cheetah Run
Transfers to and from Cape Town, making things seamless
Kindly note that the following items are not included at both Aquila and Inverdoorn:
Drinks, Tips and Spa Treatments (Only access to the communal services & facilities is included).
5.2 Prizes are non-transferable, and no cash alternative will be offered. The Organizer reserves the right to substitute any prize with another of equivalent value without giving notice.
5.3 Any costs outside of the above will be payable by the winners, this is included but not limited to: Visas, transport to their local UK airport, food not included above, transport and activities around CPT not mentioned in the above.
5.4 Should you wish to extend your stay, you are welcome to book your own accommodation/activities etc - we would be happy to book the return flight back on a later day of your choice.
5.5 Please note that should any changes be made to the times you wish to fly, the winners will be responsible for paying the excess amount on the new flight details, the hotels cannot guarantee they will be able to accommodate you, should you change your flights on your own accord without informing Burnt.
- Winner Selection and Notification
It is the winner’s responsibility to ensure that any information provided to us is accurate, complete and up to date. The Promoter nor any of its third-party suppliers will not and cannot be held liable for any errors/omissions caused by the Participant when providing Personal Information (as defined by the Protection of Personal information Act, 4 of 2013) to the Promoter, whether this is upon entering into this Giveaway or where a Winning Participant is providing Personal Information when claiming the Prize.
6.1 Winners will be selected at random from all eligible entries received during the Entry Period.
6.2 The draw will take place on 25 September at 9am (GMT+1).
6.3 Winners will be notified via email within 7 days of the draw date. Proof of valid UK ID & citizenship will be requested in order to move forward with said prize.
6.4 If a winner does not respond within 7 days of being notified, or is not a citizen of the UK, the Organizer reserves the right to select an alternative winner.
- Prize Delivery
7.1 The process of booking dates for the trip will be seen as a collaborative effort between the accommodation partners, Promoter & the winners. Please note that best efforts will be made to accommodate the right dates for the winner, however any insulting, rude or disrespectful behaviour from the winners is grounds for cancellation - and an alternative winner will be selected.
- General Conditions
8.1 The Promoter reserves the right to cancel, terminate, modify, or suspend the Giveaway if any technical, administrative, or other issues affect the integrity or fairness of the Giveaway.
8.2 The Promoter is not responsible for any unauthorized access to, or alteration of, entries; technical failures; or any other causes beyond the Organizer's control.
8.3 Should any dispute arise in relation to the interpretation of these giveaway rules, the decision of the Promoter shall be final and no correspondence shall be entered into further.
8.4 The Promoter reserves the right to cancel, terminate, modify or suspend the Giveaway in the case of Force majeure.
8.5 Competition subscribers accept being added onto
- Content
9.1 Should it be necessary to film any content of the winners whilst in South Africa, the winners agree to make themselves available. The Promoter and participating giveaway partners reserve the right to utilise all footage on any of their platforms. Winners will be required to sign permission forms for giveaway partners to make use of footage or images.
- Privacy
10.1 Personal data collected in connection with the Giveaway will be used in accordance with the Organizer’s privacy policy https://burnt.co/policies/privacy-policy.
- Governing Law
11.1 These rules are governed by the laws of the Republic of South Africa and Participants agree that this Promotional Competition is subject to the exclusive jurisdiction of the South African courts.
- Contact Information
12.1 For any questions or concerns about the Giveaway, please contact our Support Team support@burnt.co
Review Giveaway Campaign
By participating in our Review Giveaway Campaign, you acknowledge that leaving a review of our product(s) enters you into the competition. It is important to note that leaving a review does not guarantee the prize; rather, participants stand a chance to win once entered. The total prize value, comprising the winner's entire order value plus a £250 Burnt voucher, will be awarded as a gift voucher. The winner will be chosen randomly from eligible entries and contacted personally; failure to respond within 48 hours will result in the prize rolling over to the next selected candidate. We reserve the right to modify or terminate the campaign and its terms at our discretion. The next winner will be announced on the 24th of February 2025.
Burnt Run Half & Full Marathon Program Money Back Guarantee
T&C's APPLY: To qualify for a refund on your half or full marathon program
- You must go through the full program.
- You must have completed all the lessons, activities, watched all the video lessons in the program.
- You must have completed the training with proof of all your sessions (eg strava sessions or garmin results).
- You must have set a goal based off of your starting time trial and our pace calculator (with proof of your time trial session).
- You must have trained for the full 12 weeks and the 12 weeks must be completed consecutively.
- You must have completed a half or full marathon race with proof of race entry and finish.
- The refund is applicable to the purchaser of the program ONLY.
- The guarantee does not include unforeseen events including but not limited to race cancellations and medical injury.
- 100% guarantee is valid for 20 weeks after purchase date.
Black Friday Terms and Conditions
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Discounts
All Black Friday discounts are valid only during the promotional period and are subject to availability. Discounts cannot be applied to previous purchases, and no price adjustments will be made after the sale has ended. -
Returns & Exchanges
Items purchased during the Black Friday sale are eligible for return or exchange. Please note, sale items are refundable in the form of a gift card only, and not to the original payment method. -
Order Modifications
Once an order has been placed during the Black Friday sale, we are unable to make any changes. If you need to modify your purchase, you may request an exchange after receiving your parcel by filling out the exchange form available on our website. -
Shipping Address Changes
We are unable to adjust shipping addresses for orders placed during Black Friday. Please double-check your shipping details before completing your purchase to ensure accurate delivery. -
Delivery Times
While we strive to deliver your Black Friday order as quickly as possible, please note that slight delays may occur due to high demand during the sale period. For specific delivery times, please refer to our frequently asked order questions for South Africa. Thank you for your patience and understanding. -
Right to Modify or Cancel
Burnt reserves the right to modify, extend, or cancel the Black Friday sale at any time without prior notice. We also reserve the right to refuse or cancel any orders if we believe there is an issue with the transaction or if the sale terms are not adhered to. -
Pricing Errors
In the event that an item is listed at an incorrect price due to a typographical error or technical issue, Burnt reserves the right to cancel or refuse the order. If the correct price of an item is higher than the displayed price, we will contact you for instructions before processing the order.
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refuse to accept and/or execute an order without giving any reasons, and
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cancel orders in whole or in part in its sole and absolute discretion.
Our Active Jewellery has a 3-month warranty on discolouration only. A jewellery piece that has lost significant gold colour in the 3 months since purchase will be replaced. If the item is no longer in stock, it can be replaced with another jewellery item of the same value.
The warranty is not applicable to damages including broken clasps, chains and day-to-day wear and tear.
Earrings cannot be returned or exchanged because of hygienic reasons.