If you have placed an order with us and realise shortly after placing your order that you put in the wrong address, misspelled a word or made a mistake with your postal code - don’t stress, we can help!

(Scenario A)

If you realise the mistake DIRECTLY after placing your order, and the order has not yet been shipped, then our team can help. Please call us urgently on: +44 7 418355367

(Scenario B)

If you want to change your address but your order has already been shipped, then you need to reach out to our courier company. You will have to give them a call and ask them to change your address on their side. We cannot change your address after your order has been shipped.

You will receive your local courier company's contact details in the confirmation email from them. 

 *To know if your order has been shipped, please check your emails. You will have received a confirmation email.

Please note: On Sale days we cannot change a shipping address.

Our virtual gift cards are digital items so there are NO shipping costs! Your virtual Gift Card will be sent to the email that you provided at checkout or a selected recipient.

You can purchase on our website using a debit or credit card including American Express, and we offer Paypal, Apple Pay, Google Pay and Shop Pay. You can also use a Burnt gift card. Please see all accepted payment methods in the site footer.

Unfortunately we cannot accommodate changing an order after it has been placed.

If you want to change your order, you can simply log an exchange once you have received the parcel. You can find the exchange form here.

You can return or exchange unworn and unwashed products within 30 days.

If you wish to exchange or return products you must fill out the exchange form within thirty (30) days after receiving the parcel.

Please note that we can't accept exchanges 30 days after you have received your parcel. Read our returns and exchange policy for more information and guidance.

Regarding returns, you will be credited with the GBP amount of the returned item in the form of a Burnt voucher or refunded in the same method as per your original purchase. (Please note: No returns/credit on the shipping costs).

Burnt does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the required criteria, customers should select a service that provides tracking, such as our courier service.

Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Burnt representative.

Burnt cannot be held accountable for banking institution processing time frames.

Please note, that we can not guarantee the exchange of limited edition items since certain sizes might be out of stock and not made anymore.

Refunds will be processed within +-4 business days of Burnt receiving the returned parcel. Your gift card will be sent to the email address that you contacted us on.

On non-sale items, we can offer a refund in the same format as you made the purchase in.

Please note that the product(s) will first be inspected upon arrival in our warehouse. If we find that the product is not in the original condition with original packaging and swing tags attached, we have the right to reject the return. We will send the product back to you.

If you have any queries before your package is on its way to you, you're welcome to contact us at support@burnt.co for assistance.

International delivery time is around 7 business days. 

Delays may occur as a result of customs clearance or availability on air freight planes. 

You will receive an email as soon as your order has been shipped. The email will include a tracking number and a link to where you can track your order.

Please note: The customer is responsible for any and all taxes and duties that the package attracts when entering the destination country. Burnt Group UK cannot be liable for any additional costs that the package might incur.

All orders above £100 qualify for free shipping, even on major sale days!

Add Items to your cart, go to the check-out page and the shipping will automatically jump to zero. Digital products do not contribute to the free shipping amount.

Super easily!

After your order has been dispatched, you will receive a notification email which will also contain your tracking details. You will only be able to track your order once it has been dispatched from our warehouse.

If you experience any issues with your delivery, please contact the courier with your name, address, tracking number and description of your issue. The courier contact details will be in the order tracking email you receive once your order has been dispatched.

No, we do not have a pick-up option at the moment. We strictly do not allow pick-ups from our warehouse or stores.

Our sizing is on par with most big international brands. The best advice we can give you is to order the size that you would with most major international brands.

Each product also has a size guide that you can reference if you are unsure. You can find it here. 

And remember, if the fit isn't quite right, returns are easy.

Our tights are made from incredible 4-Way Stretch fabric! This means that the tights adapt to your body length-wise as well as width-wise.

You can simply move/pull the fabric to where it fits you the best!

If you want to see how to make the tights fit your length, you can watch this video to give you guidance and see the magic fit of our tights: Informative Instagram Reel

All of our sports bras range between medium and high support.

The Essential Sports Bra is an absolute staple and definitely one of our most supportive bras. This is also a product that we are planning to restock consistently.

We rarely ever restock products or ranges. If the demand is really high or a products simply sells out way too fast, we will consider a restock. The best way to find out about these restocks is through our social media channels, so make sure to give us a follow!

The majority of our partners or athletes are found in our tagged posts! If you feel like you are a great fit to be a Burnt partner or athlete and can bring a lot to the table, make sure that you post great content and tag us!