You can return or exchange unworn and unwashed products within 30 days.
If you wish to exchange or return products you must fill out the exchange form within thirty (30) days after receiving the parcel.
Please note that we can't accept exchanges 30 days after you have received your parcel. Read our returns and exchange policy for more information and guidance.
Regarding returns, you will be credited with the GBP amount of the returned item in the form of a Burnt voucher or refunded in the same method as per your original purchase. (Please note: No returns/credit on the shipping costs).
Burnt does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the required criteria, customers should select a service that provides tracking, such as our courier service.
Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Burnt representative.
Burnt cannot be held accountable for banking institution processing time frames.
Please note, that we can not guarantee the exchange of limited edition items since certain sizes might be out of stock and not made anymore.